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Privacy Policy
Positive Psychology for Life (PPFL)

Last updated: September 2026

Who we are

Positive Psychology for Life Ltd, referred to as 'PPFL', 'we', 'us' or 'our' in this policy, is the controller of personal information collected through this website and our services.

Privacy contact: k.adeseko@positivepsychologyforlife.co.uk

Information we may collect

  • Contact and enquiry information: your name, email address, telephone number, organisation, role and the information you include in an enquiry

  • Client and service information: objectives, agreed services, attendance, correspondence, contracts and delivery records

  • Booking and payment information: event bookings, transaction records and invoicing details; payment-card information is normally handled by the payment provider rather than PPFL

  • Website and technical information: IP address, browser, device, pages visited and cookie preferences

  • Communications and marketing information: your preferences, event interest and interactions with PPFL communications

  • Feedback and testimonial information: comments, evaluation responses and any name, role or organisation you have agreed may be published

  • Information you choose to disclose: this may include wellbeing or health-related information in a mentoring or service context. Please provide only what is necessary

How we collect information

  • Directly from you when you enquire, book, complete a form, attend an event or work with PPFL

  • From an organisation arranging services for its staff, where it is lawful and appropriate to do so

  • From website, booking, payment, email, video-conferencing and analytics providers

  • From publicly available professional sources when relevant to a legitimate business enquiry

Why we use personal information

Sensitive information and confidentiality

Please do not send medical records, detailed clinical histories or confidential information about another person through the website form. If sensitive information is relevant to a service, PPFL will explain why it is needed, how it will be handled and the professional boundaries that apply.

When an organisation funds a service, PPFL clarifies what information may be reported to the organisation. Private mentoring content is not shared with an employer unless the participant authorises it or disclosure is required by law, safeguarding duties or a serious safety concern.

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Who we may share information with

We do not sell personal information. We may share information only when necessary with:

  • Website hosting, email, booking, payment, video-conferencing, cloud-storage and analytics providers

  • Facilitators, associates or subcontractors supporting an agreed service, under appropriate confidentiality terms

  • Accountants, insurers, legal advisers and other professional advisers

  • Regulators, law-enforcement bodies or safeguarding authorities where disclosure is required or justified

  • A commissioning organisation only within the confidentiality and reporting arrangements agreed for the service

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, PPFL will use providers and safeguards permitted by UK data-protection law, such as UK adequacy regulations or approved contractual protections.

How long we keep information

PPFL keeps information only for as long as it is needed for the purpose for which it was collected and to meet legal, contractual, insurance, safeguarding and accounting responsibilities.

  • Enquiries that do not proceed: normally up to 12 months

  • Client contracts, invoices and core business correspondence: normally six years after the relationship ends

  • Marketing records: until you unsubscribe or the information is no longer needed

  • Cookie and analytics information: according to the duration shown in the cookie settings

  • Testimonials: until consent is withdrawn or the material is no longer used

  • Mentoring and service notes: according to PPFL's records policy, engagement terms and relevant professional, insurance or safeguarding requirements

Your rights

Depending on the circumstances and lawful basis, you may have the right to:

  • Ask for access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete information in certain circumstances

  • Ask us to restrict how information is used

  • Object to certain processing, including direct marketing

  • Receive certain information in a portable format

  • Withdraw consent at any time where consent is the lawful basis

To exercise a right, email k.adeseko@positivepsychologyforlife.co.uk. PPFL may need to verify your identity before responding.

Cookies

Essential cookies support the operation and security of the website. Non-essential analytics or marketing cookies are used only in line with your choices. You can change your preferences through the cookie settings available on the website.

Children's information

The public website is not intended for children to submit personal information independently. Where PPFL works with a school, parent or young person, information is handled through appropriate contracts, consent, safeguarding processes and age-appropriate explanations.

Security

PPFL uses reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security, so please avoid sending unnecessary sensitive information by email or website form.

Questions, complaints and updates

For questions or concerns about personal information, email k.adeseko@positivepsychologyforlife.co.uk.

You also have the right to complain to the Information Commissioner's Office. Visit ico.org.uk for current contact and complaints information.

PPFL may update this policy when services, providers or legal requirements change. The latest revision date will appear at the top of this page.

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